Lying or smart marketing? A personal shoe story:

My feet hurt, and I knew that comfy shoes would fix it, so I searched online for comfortable shoes and found a few. Air support, memory foam, springs - all were listed as THE solution for sore feet and an aching back. The spring technology was the most intriguing. I had seen in a few magazines, but I did not have a chance to review the details around their claims for comfort until now.

There are different spring technologies, spanning 'wave springs', special materials, and unique encapsulation processes that differentiate the 3 vendors I found with spring-based shoes. The one that caught my eye, Gravity Defyer, had a nice website, but it was difficult to find information on the technology. The website was a little difficult to navigate if you were searching for information and not in the buying mood. What really interested me was their 'clinical study' and how they were justifying their claims.

Now, I've never tried these shoes, nor do I have any reason to believe that the shoes are bad, or good for that matter, but what caught my eye was the opening paragraph of the 'clinical study'. See the quote from the clinical study link below:

This 'clinical study', if it can even be called that, does not use an independent 3rd party to collect and analyze the data. In fact, the study is actually a statistical analysis of data provided by Gravity Defyer to the analyst firm. In simple terms, if the analysis firm was sent 100 perfect ratings in 17 rating scales, they would have to state that the data showed 100 perfect ratings. The analysis was a foregone conclusion since there never was a question about the outcome of the analysis since the data and results were already known before the analysis was performed by Packer Engineering. If that's the case, what's the 'clinical' part of the study? Where's the real value to consumers in this equation?

So what's going on here? Some would argue that "clinical study", as a term of trust, was abused and that consumers would be confused. It seems to be on the wrong end of ethical language. It may even be illegal as it could mislead consumer into believing that doctors, control subjects, and proper protocols were involved.

On the other hand, it could also be savvy marketing. If the term 'clinical study' is not protected with a legal expectation, this technique could be viewed as a quick shortcut to earn trust that actually works. If there are no legal ramifications to using 'clinical study' then why not use it any time you want to appear to have a scientific advantage? It's buyer beware, right?

This seems slightly less ethical, but probably more effective than those "similar to as seen on TV" stickers you see on products. The font is so small in parts that it looks like "as seen on TV", so it's easy to mistake the product at the store for the one on late-night infomercials. Yes, before you ask, I've seen people in stores pick up the "Snuggle blanket" instead of the "Snuggie" and specifically point to the "similar to as seen on TV" sticker or printing on the box and call it a Snuggie.

If there are no policies or standards around marketing language, it can easily be used borrow goodwill or even mislead consumers and even business readers. In order to know what you're getting and possibly save yourself of headache or legal wrangling later, read the detail. There may be more to what's being said than is written in the large print.

Do You Suffer from Induced Success-a-phobia

Silicon valley is a great place to meet entrepreneurs who, at first glance, have good or even great ideas with serious potential. In many cases, however, I've seen entrepreneurs afflicted with something I call induced success-a-phobia (my term) - or induced fear of success.

It’s easy to get stuck and distracted by the wrong things. After all, there’s no shortage of service providers trying to sell startups their services, sometimes waving the FUD (fear, uncertainty, and doubt) card or sometimes dangling promises of funding or customers. Some of these consultants are really good, sensing an insecurity or chink in the entrepreneur’s armor, and finding a way to extract money from the entrepreneur for non-core issues. It might be legal docs, business plans services, detailed financial projections, patents, revenue models and forecasts, slick marketing plans, etc. While those administrative tasks should not be ignored, entrepreneurs need to really ask themselves if what the service provider is selling will help the business succeed. Without answering that question, it’s easy to get so buried in the administrative distractions that they never execute on their vision.

A friend pointed me at a young, 23 year old CEO, whose first two companies were not ground breaking or even high-tech, but this CEO had a vision and repeatedly executed, simply following through on what needed to get done. He created a business where there was none, recognizing the needs he could fill, then taking the steps to fill them. He did not appear to lose much time on raising money, either, mostly focusing on customers and sales. Both of the first two businesses did not sound like they were VC backable, but as an entrepreneur with a vision, he plowed ahead and executed anyway, seemingly oblivious that he was pursing tough businesses with few technical advantages on his side.

This CEO epitomizes the gumption that I often see missing here in the valley, regardless of age and experience. He saw a need and filled it, without an if, and, or but. He just went for it. He had an idea, figured out what needed to be done, then put the plan in motion. In his case, even flying to China to setup manufacturing, building a sales team, then aggressively building channel at Mac World. He did all that at 19. Of course, that’s a rare case, but compare that to what I often see entrepreneurs doing here in the valley. If they don’t get stuck in analysis paralysis by simply going to endless meetups and startup seminars, they come down with induced success-a-phobia.

While my advice may sound flippant, there’s a key concept where many would-be entrepreneurs should start - “Nothing great was ever built by worrying about why it can’t be done”. I sometimes use a sports analogy to lay it out in simple terms, and my apologies to the original idea owner: “You can never take a swing if you don’t step up to bat, and you can never hit a home run if you never swing the bat.” Know the key elements that matter in your business, and take the steps necessary to get where you want to go.