|Help form at: https://help.makermedia.com/hc/en-us/requests/new|
They haven't lost my email, since they still send a newsletter to me, but their recover password system tells me I don't have an account. Even thought I've sent them evidence of my account, they choose not to respond. All I can do is keep posting on social media until someone notices or until I take other steps that will incur costs and times to recover the small, but meaningful value of the gift certificates that were were provided to me as gifts.
Any bets on how long it will take them to respond or resolve the problem? My first message was a week ago or so, and I just send another reminder today, Feb 5, 2016.
I'll keep a tally and track how long they ignore me and provide horrible customer service.